NOOR BY SAKSHI provides you facility of simple and easy return/ exchange/ cancellation of certain orders placed on our website, provided all the conditions mentioned in this policy are fulfilled.
CAN I CANCEL MY ORDER?
Yes, you can cancel your order within 24hours of purchase .We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.
HOW DO I CANCEL MY ORDER?
Please WHATS APP us on 8076939240 to cancel the order or you can email us on email@example.com If you cancel your order before your product has been shipped, we will refund the entire amount. If the cancellation is after your product has shipped then it will be eligible for alteration, only in cases where there are defects found with the product.
RETURN AND EXCHANGE POLICY
All the products purchased from our website can easily be returned or exchanged in accordance with the terms and conditions mentioned below.
CAN I RETURN MY ORDER?
Yes, your order can be returned. Return/ Exchange can be processed only within 7 working days of purchase. Refund will be provided only in the form of store credit as soon as possible. Store credit details will be mailed to you on your registered email address. Credit shall be used within one month of purchase. Details regarding which will be mentioned in the email.
CAN I RETURN ANY OF MY ORDERS?
Return/exchange request can be initiated only for the orders eligible for the same.
We will not accept products if :
* Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering. You can also call us to know more details about the product if required.
* it exhibits physical damage to the box or to the product exchange.
*the reason for return/ exchange is colour as 10-15% Colour difference depends on the screen resolution .
* the product is worn or used in any way.
* the product is altered.
*there is change in any characteristic of the product.
* the product is returned without all original packaging and accessories, including the original packing, bill and tag.
PLEASE NOTE: CUSTOMISED ( MADE TO ORDER) PRODUCTS AND PRODUCTS PURCHASED DURING SALE OR ANY PROMOTION ARE NOT ELIGIBLE FOR RETURN/ ECHANGE.
HOW CAN I SEND MY PRODUCT BACK TO THE WAREHOUSE?
Please contact us within 2 days of product being received for any return/ exchange. You can ship your product back to us at the address mentioned below. Return/ shipping charges will be paid by the customer. Please share the shipping details ( tracking id) with us once you dispatch. Call us on 8076939240 incase of any query. If in some cases, we will arrange a pick up, you will have to pay for it at the time of pick up itself.
WHEN WILL THE RETURN/ EXCHANGE PROCESS START?
Once we receive the product, inspection will be done by our team keeping all above mentioned points in mind. We will immediately inform you the status of return/ exchange after inspection.
In case of return, store credit will be processed. In case of exchange, you can choose to buy any new product of same or more value through the link provided by us.
If the product is not approved for return/ exchange by inspection team, it will be returned back to the customer within 7 working days.
INTERNATIONAL RETURN : THERE ARE NO RETURNS FOR INTERNATIONAL DELIVERIES PLEASE CUSTOMISE YOUR CLOTHING AND REFER TO https://www.noorbysakshi.com/customization-policy or ORDER FROM THE READY SIZES . WE ALWAYS GIVE MARGIN'S FOR LOSENING OR TIGHTNING OF THE DRESS .
COVID ESSENTIAL PRODUCTS - THERE IS NO RETURN ON COVID ESSENTIAL PRODUCTS AND WILL TAKE 10-15DAYS TIME TO REACH . ANY ORDER PROCESSED AND IF LOGISTICS WILL DENY THE DELIVERY FOR THE SAME LOCATION IN THAT CASE WWW.NOORBYSAKSHI.COM WILL CONSIDER THE ORDER CANCELLED AND PAYMENT WILL BE REFUNDED WITHIN 24-48HRS. COLOR IS SUBJECT TO AVAILABILITY NO ORDER CAN BE REPLACED OR CANCELLED WITH SUBJECT TO COLOR AVAILABLITY . WE CAN CANCEL ANY ORDER UPON AVAILABLITY OF THE PRODUCT AND PAYMENT WILL BE REFUNDED IN 24-48HRS AS PER BANKING .
1424, third floor,
Gali Chulhe Wali